I had not heard of you until I discovered your rating on the BBB. Having already educated myself regarding the issues I was experiencing in my home and what to expect, I called and spoke to Shad. He was very helpful, and from our conversation I felt assured that I had called the right place. My questions and concerns were discussed, and we quickly had an appointment arranged for an initial review and quotation. I chose to work with Ohio Basement Authority because of the fact that after 196 reviews with the BBB, you had a 4.96 rating. I thought this spoke volumes. And, having tried to educate myself, I felt that your company representatives demonstrated subject knowledge and professionalism. My installation crew was David and Brian. They called ahead as promised and arrived on time. After doing a very professional job, they were finished just when they said they would be. Both of them were very good, and I would recommend them to anyone. I think they represented your company very nicely. It was evident that they intended to make me feel like the entire experience was a “WOW!” and it was. When they left there was nothing left for me to do. Everything was put back in perfect order. My experience was very good and I will recommend your company to my friends and neighbors. I know for certain at least one of them will be calling you for a system. Others will soon follow.