Shad Draper plays an integral role in the daily operations of Ohio Basement Authority as a Customer Care representative. Shad handles incoming and outgoing phone calls, as well as helps customers schedule appointments with our certified inspectors.
Shad’s several years of experience through a variety of positions in the customer service arena makes him a valuable asset to Ohio Basement Authority. He is very tech savvy, making it easy to navigate through our system. This, in turn, helps take care of our customers more efficiently.
Along with working in a positive and friendly team-oriented environment, Shad takes pride in building relationships with homeowners. He also looks forward to assisting them throughout their journey to finding permanent solutions to their basement waterproofing, and foundation and crawl space repair needs.
Shad is reliable, consistent, humble, and determined. He lives by the saying "you only fail if you stop trying." Instead of letting different setbacks and circumstances discourage him, Shad uses these learning situations as ammo to make his life better.
A resident of Carroll, Shad is a father of three - one girl and two boys - who enjoys spending time with his family. He also likes to cook and play video games.
our service area