from customers I've helped!
"I was very happy and satisfied with your company from the first phone call."
Lisa K. of Mount Vernon, OH
I was very happy and satisfied with your company from the first phone call. Michael Moss, and the crew, including Manuel and his helpers, were all exemplary.
The inspector I met with was thorough and professional. He was attentive to the issues I wanted remedied in my basement and crawl space.
The crew was very personable and courteous, and introduced themselves with a handshake.
Mount Vernon, OH
"Thank you very much for providing friendly, professional service! I have been more than satisfied with the..."
Kelli M. of Gahanna, OH
I saw a friend, Mike Moss, proudly posting about the company he works for, so I wanted to get a quote and eventually work done.
The installation crew was friendly and patient with me and my annoying pups. They kept the site clean as they worked, and they paid close attention to not leave behind any trash or rubble.
Thank you very much for providing friendly, professional service! I have been more than satisfied with the level of service I received.
"They arrived and finished the job on time with no problems!"
Leonard G. of Columbus, OH
I spoke with Mike Moss on the phone before scheduling an inspection, and he was very friendly and great to talk to.
Danny Pease was very professional and it was clear he knew what he was talking about. I was impressed with the computer presentation he gave.
The foreman called to let me know they were on their way on the day of the project. They arrived and finished the job on time with no problems!
Jason, the co-foreman, and Dave both spoke to me and were friendly. I recently fired a plumber who was very rude and wouldn't even say hello to me when he arrived, so now that is a big deal for me.
Clean-up after the project was very thorough.
"Everyone I talked to in your company seemed to go out of their way to either explain the process or ask if I..."
Chuck S. of Columbus, OH
I chose to work with you because of the promptness of the first contact after I contacted you, and the whole company’s knowledge of the product. Everyone I talked to in your company seemed to go out of their way to either explain the process or ask if I understood or had questions.
The crew called first, arrived when they said they would, and could not have been nice. Their cleanup was perfect, and they left no mess.
I have already recommended your company to a neighbor. I am President of our association, and I will refer your company to anyone who asks.
Michael Moss from Ohio Basement Authority
Title: Service Support
Along with his extensive customer service background, Michael Moss is a perfect fit for Ohio Basement Authority because of his motivation and positive attitude.
As a Field Supervisor, Michael works with our installation crews to ensure quality craftsmanship and job safety while providing remarkable customer service to homeowners. He enjoys creating a fun and competitive culture for his team in striving to reach various goals. He also looks forward to regular debriefings with the production team and the opportunity to continue to learn different aspects of the industry each day.
Michael has many years of experience in leadership and customer service. He previously spent several years within the service industry, working for the local branch of Cintas Corporation and SP Plus in Columbus’ Arena District.
Michael lives in Johnstown with his wife and their two children. He takes advantage of every opportunity to spend quality time with them and teaching his children positive values to become the best individuals they can be. He also enjoys exercising and spending time outdoors with his family.
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