Providing remarkable customer service always has been at the forefront of Andrew Rothenberg’s mind. As one of Ohio Basement Authority’s inspectors, Andrew is eager to create individual connections with customers to better understand their needs in creating healthier living environments.
Andrew is enthusiastic, passionate and reliable. These qualities, along with having a constant self-improvement mindset, make him a great fit for our company. His efforts in guest services for athletic teams also have been valuable learning experiences.
“My whole career has been invested in creating and improving the customer experience,” Andrew said. “Coming from large sports and entertainment events where we’ve hosted more than two million guests annually, I understand the importance of providing a positive, consistent approach to customer service that puts the customer’s experience as the key operational value. Now I am excited to be a part of an organization that is not just passionate about what they do, but also the satisfaction of their customers.”
Born and raised in Seattle, WA, Andrew is the first of his immediate family to move east. Andrew currently resides in Westerville, and he is a sports enthusiast. He enjoys hiking, working out, and training for athletic events such as marathons, races, and endurance challenges. As a spectator, Andrew loves watching football and basketball.
Andrew lives by the motto “practice makes perfect.” He infuses this mentality into everything he does, knowing the only way to improve at something is to keep trying and practicing.
A new homeowner in Dublin, OH, was eager to move into her house and make it her own. As she did, she detected some problems in the basement like dampness, mustiness and unpleasant odors. She started using the area for storage, and she didn’t want to have to worry about any of her belongings becoming damaged.
As she began to search for repair possibilities, the owner found information about Ohio Basement Authority. She wanted to contact us to meet with one of our inspectors and learn more about how we could help her. Inspector Andrew Rothenberg visited to complete a thorough evaluation of the home.
Andrew found some evidence of water intrusion in the basement, along with an unhealthy and unsightly crawl space. This area adjacent to the basement was not properly sealed or insulated, and the fiberglass insulation was starting to show signs of mold growth. This could be a big contributor to the odors the owner was worried about. Andrew then recommended the perfect repair solutions.
Foreman Jose De Jesus Tellez Ortiz and his crew then took great care to remove the nuisances from the crawl space. The crawl space was then encapsulated with thick and durable CleanSpace liner. Similar to swimming pool liner, CleanSpace is a moisture and vapor barrier that also helps insulate the crawl space. The crawl space was further insulated with SilverGlo panels that were placed on the walls.
To address the water intrusion, our crew placed the WaterGuard drainage system in the sub-floor. Any seeping water from the walls and floor will be intercepted by WaterGuard and then directed to drain into the existing sump pump system that the homeowner wanted to keep.
A SaniDry dehumidifier also was installed in the basement to clean and filter the air, control moisture and humidity, and reduce odors and the potential for mold growth.
The owner now has peace of mind knowing these reliable solutions have helped her create a safer and healthier home.
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