Customer Reviews
About Me
  • By Ruth A.
    Pickerington, OH

    "Brian arrived on a weekend to assess the basement, which was very appreciated."

    Customer Review

    By Ruth A.
    Pickerington, OH

    Brian arrived on a weekend to assess the basement, which was very appreciated.

  • By Robert S.
    Westerville, OH

    "Brian was very thorough and did a great job."

    Customer Review

    By Robert S.
    Westerville, OH

    Brian was very thorough and did a great job.

  • By Ron D.
    London, OH

    "I couldn't find any place on your website other than this to write a testimonial about one of your employees, Brian Thom. Brian..."

    Customer Review

    By Ron D.
    London, OH

    I couldn't find any place on your website other than this to write a testimonial about one of your employees, Brian Thom. Brian was answering a service call to our neighbor, who was in severe medical distress. Brian was able to get her the medical help she needed and probably saved her life. You should be very proud of having a man like Brian Thom on your staff.

  • By Linda D.
    Marysville, OH

    "I had work done by them, and I get my sump pump checked yearly by them. I liked the fact that you called me first to set up a..."

    Customer Review

    By Linda D.
    Marysville, OH

    I had work done by them, and I get my sump pump checked yearly by them. I liked the fact that you called me first to set up a time.I recently had a yearly checkup for the sump pump, and they found that one of the pumps I had was not working. They replaced it for me, and cleaned and checked all the parts and pumps. It was a very thorough job.

Testimonials
from customers I've helped!
  • "Brian and Mike were very helpful. You should be very proud of all your staff." Read Full Testimonial

    Marsha and William E. of Mount Vernon, OH

    Customer Testimonial

              I saw Brian Thom at Costco and noticed your company name on his jacket. We needed work done, so he gave me his card. He was very informative, professional, and courteous. The office staff also was very courteous and helpful. You should be very proud of all your staff. Mike was so knowledgeable, and he kept us informed every step of the way. He went above and beyond to find a solution for an unusual issue.
    Marsha and William E.
    Mount Vernon, OH
  • "Mark was very impressed with the options offered by the company to safely and effectively restore the..." Read Full Testimonial

    Mark & Will of Johnstown, OH

    Customer Testimonial

              When Mark H. was trying to sell his house in Johnstown, OH, he knew that the crawl space with its structural problems would render the property quite difficult, if not impossible to sell. During the process of putting the house on the market, a home inspector came to take a look at the problem. He recommended that Mark should have it fixed as soon as possible, and referred him to Ohio Basement Authority. Mark was very impressed with the options offered by the company to safely and effectively restore the structural integrity of the foundation with specialized crawl space jacks called SmartJacks. To expedite the process so that Mark could sell his property quickly, Ohio Basement Authority was willing to perform all the work in the middle of the winter and under cold temperatures. Mark was very grateful for that. The home sold shortly after the repairs were finished. The new owner, Will C., is also very happy because he bought a home with brand new foundation work that is backed by a Transferable Lifetime Warranty. He will have the peace of mind of knowing the crawl space is structurally safe for as long as the house stands!
    Mark & Will
    Johnstown, OH
  • "I really enjoyed Ohio Basement Authority making corrections from the first install and making it right. This..." Read Full Testimonial

    Victor A. of Chillicothe, OH

    Customer Testimonial

              I heard about Ohio Basement Authority on a TV commercial, and I chose to work with the company because of the BBB ratings alone. The office staff helped get my concerns addressed quickly, and the inspector, John Tongol, had great personal interaction skills. The installation crew was very courteous. Brian Thom was also very professional and courteous. Great guy! I really enjoyed Ohio Basement Authority making corrections from the first install and making it right. This really proved that your company is indeed in tune with customer satisfaction, and it is your No. 1 priority.
    Victor A.
    Chillicothe, OH
  • "Brian was very polite and knowledgeable, and did a thorough investigation to the cause and source of the..." Read Full Testimonial

    Robert S. of Westerville, OH

    Customer Testimonial

              The representative was excellent in explaining all options and the costs. Brian was very polite and knowledgeable, and did a thorough investigation to the cause and source of the leak. Everything was satisfactory.
    Robert S.
    Westerville, OH
  • "Ohio Basement Authority did work in my basement last fall, and I called them this spring about fixing a few..." Read Full Testimonial

    Max T. of Westerville, OH

    Customer Testimonial

              Ohio Basement Authority did work in my basement last fall, and I called them this spring about fixing a few things. The office staff was very courteous and very helpful with setting up a service appointment, and Brian, who helped me before, was prompt in returning calls. Instead of getting an argument about further repair work, Brian assured me no additional cost would be involved. Jose and his crew did a good job, and I am very happy with your company.
    Max T.
    Westerville, OH
  • "I would recommend your company to anyone who asks, and would be happy to show them my results. It was a..." Read Full Testimonial

    Brad R. and Kathy M. of Columbus, OH

    Customer Testimonial

              I heard about Ohio Basement Authority on television commercials. Corey was thorough in answering all my questions, and helpful in explaining how everything worked. When I wanted to contact Corey just before the installation, the office staff put me in touch with him promptly. Also, I asked to go out to the office/warehouse to see the products as I was making my decision, and the office staff was completely helpful with that too. Mike called before his arrival and was punctual. He also answered all my questions and showed me everything I needed to see. I would recommend your company to anyone who asks, and would be happy to show them my results. It was a pleasure working with your employees, and the end result is just what I needed.
    Brad R. and Kathy M.
    Columbus, OH
  • "Your crew did an excellent job, and we are pleased." Read Full Testimonial

    Leonard M. of Columbus, OH

    Customer Testimonial

              We heard about Ohio Basement Authority through TV ads, and we responded to a special offer on Angie's List. The first company representative we met with was very professional, competent and friendly. I feel your company did a great job! We didn't start out seeking what we ultimately purchased, but we had questions about a battery back-up for our sump pump. Your crew did an excellent job, and we are pleased.
    Leonard M.
    Columbus, OH
  • "You saved me and my family from mold that over time is deadly. I did not know how to stop it, and you did!" Read Full Testimonial

    Bridgette and Cynthia D. of Columbus, OH

    Customer Testimonial

              We chose to work with Ohio Basement Authority because of the “Dry Basement Science” book and the WOW professionalism. The office staff was awesome! The company representative we first met with was so factual and did not pressure us. We made the decision, and it has been the best decision. Our home smelled so much better in just two days. I have recommended it to others already. I love my new unit. You saved me and my family from mold that over time is deadly. I did not know how to stop it, and you did!
    Bridgette and Cynthia D.
    Columbus, OH
  • "Brian answered all my questions, and the crew kept me informed throughout the project. I had a good..." Read Full Testimonial

    Pavanachand C. of Worthington, OH

    Customer Testimonial

              The office staff was very professional, and Brian, the company representative I met with, was very good. He answered all my questions whenever I had any. I really did not shop much. I also called another company, but the phone response was not great, and twice they failed to show up on time to give an estimate. You have a great crew. They were all on time and kept me informed throughout the project, including texting me images of the work progress. I had a good experience with this company.
    Pavanachand C.
    Worthington, OH
  • "The installation crew was excellent - very nice and courteous, and answered all my questions." Read Full Testimonial

    Karol T. of Grove City, OH

    Customer Testimonial

              I found out about Ohio Basement Authority during an online search of sump pump systems. That's why I chose to work with the company, because of the quality of sump pump systems. The company representative I met with was very professional and not pushy. The installation crew was excellent - very nice and courteous, and answered all my questions.
    Karol T.
    Grove City, OH

Brian Thom from Ohio Basement Authority

Title: Service Technician

Brian Thom from Ohio Basement Authority

Brian is a certified waterproofing professional, and foundation and crawl space specialist who is passionate about assisting homeowners.

With more than 10 years of experience in the construction business, Brian is a great asset to Ohio Basement Authority.

Brian has completed extensive training through the Basement Systems and Supportworks worldwide networks. As a service technician, he performs preventative maintenance on our installed products. He also diagnoses and repairs other basement, foundation and crawl space issues, and enjoys providing professional advice to customers.

He is passionate about providing exceptional customer service and giving customers peace of mind by helping them create healthier and safer living environments.

Brian lives in the Buckeye Lake area, and is a huge Ohio State Buckeye fan. He enjoys spending time with his family, boating, and golfing.

Case Studies I've worked on:

Before and after photos from jobs I've worked on:
  • Crawl Spaces are Encapsulated to Create a Healthier Home in Pickerington, OH
    Before
    Crawl Spaces are Encapsulated to Create a Healthier Home in Pickerington, OH
    After

    Because homeowners in Pickerington, OH, use their basement for storage, it is important for them to maintain a dry and healthy environment.

    Three partial crawl spaces are adjacent to the vast basement area. Each has its own access point, which is open to the basement. While this is convenient for access, it also means the atmosphere inside each crawl space is affecting the basement and the rest of the home. The dirt and gravel floors in these crawl spaces were not covered, any existing insulation was failing, and debris was strewn about.

    The owners wanted to correct these issues so their home would always be healthy. They didn’t hesitate to call on Ohio Basement Authority again because of their previous experience on other projects with us.

    We encapsulated each crawl space in CleanSpace liner. The home is completely isolated from the earth by this liner, as well as protected from any moisture and vapor intrusion. CleanSpace also insulates the area, helping with energy efficiency. The liner is durable enough to crawl on, so the crawl spaces could be used as functional storage areas.

    Spray foam insulation was added to the rim joists for further protection, and vent covers were installed on the home’s exterior to seal the crawl spaces from outside air and pests.

    The homeowners now have peace of mind knowing these permanent crawl space repair solutions have created a healthier living environment they will be able to enjoy for many more years to come.

  • CleanSpace Encapsulation Improves Health, Appearance of a Crawl Space in Hilliard, OH
    Before
    CleanSpace Encapsulation Improves Health, Appearance of a Crawl Space in Hilliard, OH
    After

    Homeowners in Hilliard, OH, were pleased to have their sump pump and exterior drainage system updated by Ohio Basement Authority in recent years. They also welcomed having return visits with our service techs who performed annual check-ups and maintenance to keep the systems running smoothly.

    During a recent annual maintenance appointment, Service Tech Brian Thom noticed a crawl space access near the back of the basement. As he looked inside and further investigated the crawl, he found debris and failing insulation and floor liner. He recommended having the crawl space encapsulated by one of our crews, and the homeowners were eager to have this project completed as well.

    Foreman Milton Castro led his crew in first removing the nuisances from the crawl space. The dirt and gravel crawl space floor was evened out, and thick drainage matting was placed on the floor to enhance the durability of the encapsulation system. The crawl space was then sealed with CleanSpace liner. Similar to swimming pool liner, CleanSpace is thick and durable. It acts as a moisture and vapor barrier, helps insulate the crawl space, and improves the appearance of the crawl space. This encapsulation project also has helped create a more functional area that can be used as storage.

    Along with encapsulating the crawl space, we also installed a SaniDry dehumidifier in the basement to help improve the health and air quality of the home. The compact but powerful and energy-efficient model cleans and filters the air, controls moisture and humidity, and helps reduce odors and the potential for mold growth.

    The homeowners are happy repeat customers who are pleased to have a healthy living environment.

Company news I'd like to share with you:

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our service area

We serve the following areas

  • Ava
  • Barlow
  • Bartlett
  • Belle Valley
  • Belpre
  • Beverly
  • Buffalo
  • Byesville
  • Caldwell
  • Cambridge
  • Coal Run
  • Coolville
  • Cumberland
  • Cutler
  • Derwent
  • Dexter City
  • Fairview
  • Fleming
  • Graysville
  • Hockingport
  • Kimbolton
  • Kipling
  • Little Hocking
  • Long Bottom
  • Lore City
  • Lowell
  • Lower Salem
  • Macksburg
  • Marietta
  • Mcconnelsville
  • New Concord
  • New Matamoras
  • Newport
  • Old Washington
  • Pleasant City
  • Portland
  • Quaker City
  • Reedsville
  • Reno
  • Salesville
  • Sarahsville
  • Senecaville
  • Stockport
  • Summerfield
  • Tuppers Plains
  • Vincent
  • Waterford
  • Watertown
  • Whipple
  • Wingett Run
Our Locations:

Ohio Basement Authority
911 Stelzer Road
Columbus, OH 43219
1-614-656-1622