One stormy Wednesday around 8:30 p.m., Kamal K. found himself living one of worst nightmares any homeowner can have: he was in the basement of his Columbus, OH home with water up to his knees and rising.
Desperate, he remembered having a business card in his pocket. It was Doug Secrest’s card. Doug is the owner of Ohio Basement Authority. Kamal had an appointment scheduled in two weeks with the company for an estimate, but given the circumstances, he didn’t think he could wait that long. So he took a chance and called Doug, and explained the situation. Forty-five minutes later, Joe Stuber, a team supervisor for Ohio Basement Authority, was knocking on Kamal’s door.
Under pouring rain, Joe Stuber inspected the exterior of the house, located the source of the problem, dug to expose a broken piece of pipe, and temporarily fixed the problem using spare materials he had in his truck. That helped stop the major leak, but Joe warned Kamal that it would be only a temporary fix – and explained what needed to be done in order to solve the problem for good.
A few weeks later, Ohio Basement Authority came back to install a full exterior perimeter drainage system – a job once again performed under torrential downpours.
The basement in Kamal’s home has been dry ever since, and he is so happy with the results and so impressed with the company, he’s been recommending Ohio Basement Authority to everyone he knows might need a waterproofed basement.
Kamal K. of Columbus, OH