Basement Waterproofing in London, OH

"I have had several jobs done by this company. When they say that customer satisfaction is their priority, they mean it. The first job was a waterproofing for my basement, which has worked flawlessly thus far after nearly 4 years. The most recent job is much more complicated. I got a battery backup sump pump and crawl space encapsulation. It was actually fairly poorly done, and there was a flood in my basement a couple of days later, ironically, as well as a lot of water damage in my laundry room amongst a few other things. I reached out to them about it and spoke with Field Supervisor Levi, and GM Joe Manion, who are both spectacular men to interact with in a situation like this. They were both kind and understanding of the difficult time I was having. They not only fixed the issues the last crew didn't complete or didn't do well, but they also made up for it by offering either a discount on my job or the option of additional work done. I chose to get some additional work done as I needed it anyway, and the experience was as fantastic as I am used to from this company. The crew they sent out to do my basement egress window were superb, and the foreman was more than accommodating and polite the entire time. I really wish I could remember the foreman's name. You can tell he really cares about his crew, his customer, and is very skilled at his job. Overall, I am very happy with not only the quality of work out of this company, but also the lengths they will go to make things right for a customer. I will absolutely use them again if I ever need any more work that they provide!"